German Appliance Specialists (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect and process the following personal information:

• Full name
• Contact details (phone number, email address, physical address)
• Information provided through contact forms, service requests, or enquiries
• Details related to appliance installations, maintenance, or repairs
• Any other information you voluntarily provide to us

2. How We Use Your Information

We collect and use personal information for the following purposes:

• To respond to enquiries and provide requested services
• To schedule installations, maintenance, and repairs
• To communicate with you regarding appointments, quotations, and services
• To improve our services and customer experience
• To comply with legal and regulatory obligations

We will not use your personal information for purposes other than those stated above without your consent.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

Your information may only be shared where necessary:

• With service providers or contractors assisting us in delivering our services
• Where required by law or regulatory authorities

All third parties are required to protect your information and use it only for authorised purposes.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or destruction.

While we strive to protect your information, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

5. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

7. Cookies and Website Usage

Our website may use cookies to improve user experience and website functionality. Cookies do not collect personal information unless you voluntarily provide it.

You may disable cookies through your browser settings if you prefer.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website will indicate acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

German Appliance Specialists
Johannesburg, South Africa